Travel Policies

In an effort to accommodate you and make your travel with us as pleasant as possible we have outlined parameters for your travels. This overview is for your assistance and is not limited to any and all other applicable sources of law or guidelines that be published in other sources.

Customers with Disabilities

It is the policy of Cavalier Coach Trailways to comply with the Americans with Disabilities Act (ADA) and provide accessible service to all passengers and help make your trip as pleasant as possible.

Please advise Cavalier Coach Trailways at the time of booking, of any individual(s) with a disability that may require specific assistance. If for any reason notice is not provided, Cavalier Coach Trailways will nevertheless make a reasonable effort to provide such service, and we will be glad to help.
If you know ahead of time that your trip will include scheduled stops it is always helpful to let us know before the trip so that we can best accommodate your needs. If you need any assistance during a rest stop from the bus operator (including retrieving a mobility device, operating the lift, etc.) please ask the bus operator and we will be happy to assist you.

If you are travelling on a Cavalier Coach Trailways bus making a 3 hour trip or longer, that does not have any scheduled rest stops, and is equipped with a lavatory that is inaccessible to your disability, you may request an unscheduled rest stop.

If you require special assistance of a personal nature you should consider traveling with a personal care attendant as our staff will not provide that level of assistance.

Animals

Our policies prohibit animals on board our buses; however the exception is any ADA service animal.
A “service animal” is any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. 28 C.F.R. § 36.104.

Emotional support and comfort animals are not considered service animals under the ADA.
All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. Any damage to the bus or clean up required is the responsibility of the owner of that service animal. Service animals cannot travel in the aisle or occupy a seat that may otherwise be available to other passengers. Service animals will not be transported in the luggage compartments under the bus. Cavalier Coach Trailways will not transport any animal that is considered a threat to the health and/or safety of other passengers or Cavalier Coach Trailways personnel.

Assistance

Cavalier Coach Trailways will assist you as best as can be accommodated with your request. Please advise the driver on scheduled service operations and advise your sales agent at the time of booking your charter. We will assist you where possible but will not provide assistance of a personal nature. If you have such needs, please arrange to travel with a companion.

Baggage

Prohibited Items Onboard

Firearms, ammunition, any hazardous, caustic, radioactive, or flammable material of any kind. Any item emitting an odor, any food products, any biohazard of any kind, any knives or any kind of weapon, any illegal material or item of any kind as described by any state or federal law as such, any item of any kind that may cause damage or harm to a person or property. Cavalier Coach Trailways personnel have the sole discretion to refuse any item aboard any bus/coach. If you have questions, contact Cavalier Coach Trailways BEFORE you travel.

Cavalier Coach Trailways retains the right to request any person bringing any luggage onto the bus to demonstrate none of the aforementioned items are contained therein. Refusal to allow/assist with inspection and/or for any other reason where any Cavalier Coach Trailways personnel may suspect any potential concern that may involve illegal activity or concern for passenger safety, authorities will be notified and bus departure delayed.

Conduct

All passengers aboard our coaches are expected to act with restraint and courtesy toward other passengers and Cavalier Coach Trailways personnel, especially your driver. Any misconduct that may be construed as interfering with the comfort or safety of other passengers or the driver will be grounds for removal from any coach at anytime. Police will be summoned in the event of an incident where such assistance is required or may be interpreted as such by Cavalier Coach Trailways personnel.

It is a federal offense under the US Patriot Act to interfere with the operation of any bus or threaten or interfere with the driver. It is Cavalier Coach Trailways policy to prosecute any offense that is a threat to our passengers or employees.
Smoking/vaping, eating and drinking are prohibited onboard any coach/bus at any time.

Please refrain from using audible music players or other devices that maybe overheard by other passengers or the driver. Please use earphones where such equipment is used. If you use your cell phone, please keep the conversation short and quiet. Do not speak to our driver while the coach is under operation unless such communication is required.

Customer Rights

Cavalier Coach Trailways is dedicated to your safe and enjoyable travels with us. We will attempt to accommodate any reasonable request to assist you. That ability will be dictated by the conditions and situations that are presented at that time.

If you feel you have not been treated in a professional manner you may contact Cavalier Coach Trailways at: 1- 617-330-1234 or www.cavaliercoachtrailways.com

Contact: If you have any questions regarding these polices, you are welcome to contact us prior to traveling.

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